Candles
What are the ingredients in your candles?
Our candles are crafted with premium ingredients to ensure an exceptional experience. We primarily use soy wax as the base for our candles, chosen for its sustainability and eco-friendly properties. Additionally, we incorporate specially formulated color and fragrance components that are safe for candle use. These ingredients are thoughtfully selected to deliver the highest quality and burning experience.
Are your candles hand-poured?
Yes, all candles are individually handmade and are only made after you have placed your order.
Can I request a specific fragrance?
Absolutely! We understand that personal preferences vary. If you have a specific fragrance in mind that is not listed, please contact our customer support team at info@matchandsmell.com, and we will do our best to accommodate your request.
Can I request a specific color?
Absolutely! We understand that personal preferences vary. If you have a specific colour in mind that is not listed, please contact our customer support team at info@matchandsmell.com, and we will do our best to accommodate your request.
How should I safely burn your candles?
For safe candle burning, trim the wick to 0,5 cm. Keep all objects, including matches and wick trimmers, out of the wax. Do not burn candle for more than 3-4 hour at the time. Allow to cool before each relighting. Discontinue burning a candle when 1 cm of unmelted wax remains. Only burn the candle on a level, fire resistant surface. Keep out of drafts. The use of candles is strictly at own risk. Failure to follow there instructions can result in personal injury and/or property damage.
Shipping & Returns
Where can I find the shipping and returns policy?
You can find the shipping and returns policy here.
What is the typical turnaround time for orders?
Our goal is to complete and ship custom candle orders within 5-7 business days. Please keep in mind that this timeframe may vary depending on the complexity of your customization and order volume.
Do you offer international shipping?
Currently, we ship within EU and US. If you are located outside of Europe and are interested in our products, please contact us, and we can explore shipping options.
Can I return a candle if I'm not satisfied with it?
Since our candles are made to order with your specific preferences, we do not accept returns for candles unless they arrive damaged or defective. If you receive a damaged or incorrect item, please contact our customer support team for assistance.
How can I check the status of my order?
You will receive an email notification with tracking information once your order has been shipped. If you haven't received this email, please check your spam folder or promotions tab. If you still cannot locate it, feel free to contact our customer support team at info@matchandsmell.com for assistance in tracking your order.
Can I cancel or modify my order after it has been placed?
We aim to process orders quickly, so please reach out to our customer support team at info@matchandsmell.com as soon as possible if you need to cancel or modify your order. Depending on the order status, we will do our best to accommodate your request.